Terms of Service
Last updated: October 2026
These terms govern quotes, bookings, and services provided by ICANDO INC, operating as Icando Movers & Transportation ("Icando Movers", "we", "us"), of 463 Dawson Road North, Winnipeg, MB R2J 0S8, Canada. By requesting a quote or booking a service with us, you agree to these terms.
Quotes and estimates
Quotes are estimates based on the information you provide (move size, addresses, dates, and services requested). If the actual move differs materially from that information — for example, more items, additional stops, stairs, or access issues — the final charge is based on the actual time and services provided, at the rates in your booking confirmation.
Rates, time, and minimums
Moving services are billed hourly, from the crew's start at the pickup address until the work is complete, with a 3-hour minimum per booking. Travel fees, stair fees, and specialty-item fees (such as pianos) apply as set out in your quote or booking confirmation; current travel fees by city are listed on our Travel Fees page. A booking deposit equal to one hour at your crew's hourly rate, plus GST, may be required to reserve your date. The deposit is deducted from your final bill before GST is calculated.
Payment
Payment is due on completion of your move unless we agree otherwise in writing. We accept Interac e-transfer (to pay@icandomovers.ca) and credit card; a card processing surcharge may apply and is always disclosed before you pay. GST (5%) applies to our services and is shown on your invoice.
Cancellations and rescheduling
If you need to cancel or reschedule, please contact us as early as possible at 204-229-5871 or info@icandomovers.ca and we will do our best to accommodate a new date.
Deposits are refunded as follows: cancel 7 or more days before your move date and your deposit is refunded in full; cancel 3 to 6 days before and half is refunded, or you may instead move the full deposit to a new date once, free of charge; cancel within 72 hours of your move and the deposit is non-refundable, as your crew and truck were reserved for you. If we ever cancel your booking, your deposit is refunded in full. Approved refunds are returned to your original payment method within 5 business days.
Your responsibilities
You are responsible for: providing accurate information about the items to be moved and both addresses; ensuring reasonable access and parking for our truck; packing and securing your belongings unless packing services are included in your booking; keeping valuables, documents, medication, and essentials with you; and having an adult present at pickup and delivery.
Protection and claims
Our liability for loss or damage, and the process and deadlines for making a claim, are described in our Moving Protection & Claims Policy, which forms part of these terms. Please review it before your move.
Text and RCS messaging
When you give us your mobile number, you agree that Icando Movers may send you text (SMS) and, where available, RCS messages about your quote, booking, and move — for example booking confirmations, day-before reminders, crew arrival updates, and follow-ups about your service. Message frequency varies with your booking. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. Consent to receive messages is not a condition of purchasing any service. Our handling of your information is described in our Privacy Policy Terms of Service.
General
These terms are governed by the laws of Manitoba and Canada. We may update these terms from time to time; the version posted on this page at the time of your booking applies to that booking. If any part of these terms is found unenforceable, the rest continues to apply.
Contact
Questions about these terms? Reach us at info@icandomovers.ca or by phone at +1 (204) 229-5871.
ICANDO INC, operating as Icando Movers & Transportation
463 Dawson Road North
Winnipeg, MB R2J 0S8
Canada